How can I make a return?

You can return the items without having to specify the reason within 30 days after receipt of the shipment by sending an email to info@jwbrine.com.

The instructions for the return procedure of the goods and the conditions of the relevant refund will be provided by the seller’s reply e-mail which will contain the waybill to be printed and attached on the packaging for the collection and shipment of the return.

To make the return it is essential that the goods are intact and in their original condition, the garments must not have been washed or worn.

Return shipping costs are charged to the customer.

The customer will be responsible for its return and its content until receipt by our warehouse.

If you have received an incorrect or defective item please contact info@jwbrine.com within 3 days of receiving your order to agree on how to return/change it.

The refund of the price of the purchased products will be made on the same account from which the customer has made the payment within 30 days from the return of the goods to the warehouse, net of shipping costs incurred at the time of order and return.

The refund will be issued in the same currency as the original purchase. Any differences in the amount due to exchange rate fluctuations cannot be refunded.

For orders paid with a current account, the refunded amount will be available to customers in about 10 days. Times may vary slightly depending on the banking system of the credit card used.

For orders paid by PayPal, the amount will be returned to the original account.