Pursuant to Article 13 of the EU Regulation 2016/679

The information provided below describes, as required by the EU Regulation 2016/679, the processing operations performed on the personal data of the users visiting (hereinafter, the "Website") website at
The information provided does not concern other online websites, pages or services that can be accessed via hyperlinks on the above Website but relate to external resources or domains.

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The data controller is SERVICE GROUP SRL - Via Indipendenza 75, 64016 Sant’Egidio alla Vibrata (TE) - P.I.: 01763690672

The data processor is VHosting Solution s.r.l Unipersonale - Via Alessandro Telesino, 67, 90100 Palermo PA - P.IVA IT06439660827 - REA: PA 321193 and processes data on the instructions of the Data Controller. The activities carried out by the Data Processor on behalf of the Data Controller are: web hosting, mail server and data storage. Data centers are located in Italy, Germany, France.

Google LLC acts as data controller for the visit tracking service Google Analytics.

Browsing data

The information systems and software procedures relied upon to operate this web site acquire personal data as part of their standard functioning; the transmission of such data is an inherent feature of Internet communication protocols.
This data category includes the IP addresses and/or the domain names of the computers and terminal equipment used by any user, the URI/URL (Uniform Resource Identifier/Locator) addresses of the requested resources, the time of such requests, the method used for submitting a given request to the server, returned file size, a numerical code relating to server response status (successfully performed, error, etc.), and other parameters related to the user's operating system and computer environment.
These data are necessary to use web-based services and are also processed in order to
  • extract statistical information on service usage (most visited pages, visitors by time/date, geographical areas of origin, etc.);
  • check functioning of the services.
Browsing data are kept for no longer than seven days and are erased immediately after being aggregated (except where judicial authorities need such data for establishing the commission of criminal offences).

Data communicated by users

Sending messages, on the basis of the user's free, voluntary, explicit choice, to the Site's contact addresses and filling in and sending the forms made available on the website entail the acquisition of the sender's contact information as necessary to provide a reply as well as of any and all the personal data communicated in that manner.

Cookies and other tracking devices

No cookies are used to profile users. So-called session (non-persistent) cookies are used exclusively to the extent this is necessary to enable secure, efficient browsing. Storage of session cookies in terminal equipment or browsers is under the user's control, whilst cookie-related information is stored server-side after HTTP sessions in the service logs for no longer than seven days like all other browsing data.

We use Google Analytics cookies to identify which pages are being used.
This helps us analyse data about web page traffic and improve our website in order to tailor it to user needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
To provide website visitors the ability to prevent their data from being used by Google Analytics, Google developed the Google Analytics opt-out browser add-on for the Google Analytics JavaScript (ga.js, analytics.js, dc.js).

Read our cookie policy.


The user can provide personal data to purchase one of our products through the site and manage the order.

  1. Account information: When the user creates an account on this site, we collect information such as name, surname, address, telephone number, email address and access password.
    Such information will be used for:
    1. generate the account in order to allow the user to place Orders according to our Terms and Conditions;
    2. identify access to the account;
    3. contact the user to receive opinions and reviews on our Services (after-sales activity);
    4. notify changes or updates on the management of the order.
  2. Transaction information: We collect information relating to Orders.
    Payment transactions are contracted to our payment processors and we do not store credit card information in our systems.
    We also collect delivery details (for example your physical address) to complete each Order.
    This information will be used to:
    1. process the Order and related invoice;
    2. communicate the Order to the Courier;
    3. updates about the status of the Order;
    4. respond to requests about the Order and solve problems;
    5. carry out analysis and research to develop and improve our Services; and
    6. detect and prevent fraud or other acts in violation of our General Conditions or policies relating to the Services.

Payments via PayPal

PayPal is a payment service provided by PayPal (Europe) S.à Cie, S.C.A. (R.C.S. Luxembourg number: B118 349), which allows the User to make online payments using their PayPal credentials.
Financial data are not shared with but are managed directly by PayPal.
PayPal Privacy Policy:

Payments via Stripe

Stripe is an external platform for online payments that allows the user to make payments by debit card, rechargeable card or credit card. It's a safe and fast solution - payments are processed virtually instantly.
Financial data is not shared with but is managed directly by Stripe.
Stripe Privacy Policy:

The navigation data are processed for our legitimate interest to guarantee the security of the site, to check its correct functioning and to obtain statistics in relation to their use (Article 6, co . 1, letter f of the GDPR).

The legal basis of the processing of data provided by the user (for contact and newsletter purposes) is consent .

For the processing of data for the purposes of registering on the site and completing orders , consent is not required as the processing is necessary for the execution of a contract of which the user is part of or in the execution of pre-contractual measures adopted at his request (Article 6 paragraph 1 letter b) of the GDPR) as well as responding to legal obligations (Article 6 paragraph 1 letter c) of the GDPR).

The following entities are recipients of the data collected in the course of visiting the Websites. They have been appointed as Data Processors by the Data Controller pursuant to Article 28 of the Regulation:

  • VHosting Solution s.r.l Unipersonale, for: web hosting, mail server and data storage.
  • Google Ireland Limited , for the visit tracking tool Google Analytics.
  • Italiaonline S.p.A. , for the visit tracking tool Business Contact.

The data provided is stored in the database as long as it is in the interest of the interested party to continue to take advantage of the Website's features that require the use of a user account.
The duration of cookies depends on their nature: session cookies expire when the user closes the browser; persistent cookies have typical expiration dates that, except for special exceptions, do not exceed 2 years.

If the user does not give consent to the processing of data, it will still be possible to explore the main contents of the Website but he will not be able to access any community features that require the use of a user profile (active use of the forum, messaging, insertion comments) or to benefit of the newsletter service.

Data subjects have the right to obtain from the Data Controller, where appropriate, access to their personal data as well as rectification or erasure of such data or the restriction of the processing concerning them, and to object to the processing (pursuant to Articles 15 to 22 of the Regulation). Please contact data Controller to lodge all requests to exercise these rights.
Requests should be sent to the Data Controller at the following email address:

If a data subject considers that the processing of personal data relating to him or her as performed via this website infringes the Regulation, he or she has the right to lodge a complaint with the Garante pursuant to Article 77 of the Regulation, or else to bring a judicial proceeding against the Garante pursuant to Article 79 of the Regulation.

Integrations to this Privacy Policy

In relation to specific services offered to the Site and / or offered to you by the Website, specific Privacy Policies have been prepared that are an integral part of this generic Privacy Policy.

Here are the links to the Privacy policy of specific services:

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Last Update: November 27, 2020.